HelpDesk


 SHIPPING

What are the shipping charges on CONCEPT products?

CONCEPT offers free shipping within India on all products purchased at its website. Shipping outside India is according to the weight of the products.

How long will it take to receive the ordered products?

We attempt to process every order and ship it within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending upon your location, post ordering this should take overall 5-7 days to get delivered. In some cases it may take longer to receive the shipment depending on your location and accessibility.

Does CONCEPT deliver products outside India?

CONCEPT does deliver products outside India. You can place an Order on our website from anywhere in the world.

 

PAYMENTS

What are the payment options available at CONCEPT ?

The payment options we support are:

  • Cash On Delivery (India only)
  • Credit card
  • Net banking
  • ITZ Cash payments (India only)
We provide option of CCAvenue and Paypal payment gateways which process all credit card and net banking transactions over secure encrypted connection

 

Do you provide Cash On Delivery (COD) payment option? How can I buy using COD option?

Yes, CONCEPT offers option to pay cash on delivery of products in INDIA ONLY. 

Here are steps to place order using COD option: 
1. You can select 'Pay Cash on Delivery' option while placing the order.
2. You will be requested to provide your mobile number for verification.
3. You will be provided with a phone number to call. Your call will be auto disconnected immediately after connecting. You will not be charged for this call.
4. Once your mobile number is verified, your order will be automatically placed and an email will be sent to you.
5. On receiving your consignment, pay the invoice amount in cash to the courier delivery person.

Please have enough cash ready to make the payment.

Terms & Conditions for Cash On Delivery (COD) payment

1. COD is available for orders above Rs. 300 and below Rs. 10000 
2. Your delivery address should be under serviceable network of our courier partner. Please enter correct pin code only to ensure delivery.
3. Please pay in cash only and do NOT offer cheque or DD to the courier staff. 
4. Please do NOT pay for any additional charges i.e. octroi etc. to courier staff. Your invoice amount is inclusive of all charges.
5. Cancelling your COD Order: Once your mobile phone is successfully verified your order will be automatically placed.
If you want to cancel the order, please do so within 10 hours of placing it, post which it will processed and shipped. 

What should I do if my payment fails?

In case of successful payment, you will receive an email confirmation from CONCEPT. In case of payment failure, please retry ensuring:

  • Information passed on to payment gateway is accurate ie. account details, billing address, password (in case net banking)
  • Your internet connection is not disrupted in the process
If your account has been debited after a payment failure, it will be rolled back within 24 hrs. You can get in touch with Customer Care with your order number or email on info@CONCEPTPUB.com for any clarifications.

 

 

ORDERING & TRACKING

How do I check the status of my order?

You can check the status of your order by following steps:

  • Log on to your account by signing in.
  • Click on 'my account' on left side of website.
  • Click on 'my order history' under the Shopping section.
  • Search the order by date by specifying the duration since the order has been placed.
  • Search results with your order number and the details of the status will appear.

How will I know if order is placed successfully?

You will receive an email confirmation from CONCEPT once your order is successfully placed. This mail will have all the details related to your order.